Welcome!
This Privacy Policy explains how skyPC collects, uses, discloses, and protects your personal information when you use skyPC products, websites, applications, and related services that link to this Privacy Policy (collectively, the "Services"). It also explains your privacy rights and choices. Your access to and use of the Services is subject to the applicable Terms of Use.
We may update this Privacy Policy from time to time. If we make changes, we will make the updated version available through the Services. By continuing to use the Services after this Privacy Policy has been updated, you acknowledge that your personal information will be handled in accordance with the most recent version.
YOUR PERSONAL INFORMATION
Personal Information We Collect
Personal information means information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual. Below are the categories of personal information we may collect about users of the Services.
Information You Provide:
Depending on how you interact with skyPC, we may collect the following information if you choose to provide it or if it is needed to provide the Services:
- Identity, contact, and account information, such as your email address, account ID, and third-party login account information authorized by you, including the email address provided by Apple or Google when you sign in with those services.
- Billing and transaction information, if paid services or subscriptions are available and you choose to purchase them, such as billing information, payment status, subscription records, order information, refund records, and transaction details. Payment processing may be handled by third-party payment providers.
- Device and connection information that you configure or submit, such as device names, device identifiers used by skyPC, device groups, remote access settings, security settings, and service preferences.
- User-generated or submitted content, such as feedback, customer support messages, survey responses, reviews, comments, attachments, diagnostic materials, or other content you choose to send to us.
- Usage preferences, such as language, region, product settings, notification preferences, and privacy choices.
- Marketing preferences, such as your choices about receiving newsletters, promotions, surveys, or other communications.
- Communications with us, including emails, support tickets, chat messages, or other interactions with customer support.
Information We Collect Automatically:
When you visit, access, or use the Services, we may automatically collect:
- Location information, such as approximate city, country, or region inferred from your IP address.
- Device, network, and technical information, such as IP address, device model, device identifiers, operating system, browser type, app version, language settings, network status, error logs, crash reports, performance data, timestamps, and other diagnostic information.
- Service usage information, such as pages visited, buttons clicked, features used, connection status, session events, device online status, remote connection success or failure, and other interactions with the Services.
- Security and fraud-prevention information, such as login records, authentication status, abnormal access signals, risk-control signals, and information needed to protect accounts, devices, and the Services.
Information We Receive from Third Parties:
In some cases, we may receive information about you from third parties:
- Third-party login providers, when you choose to sign in with a third-party account (such as Apple or Google), such as your account identifier and email address.
- Payment providers, if paid services or subscriptions are available and you make a purchase, such as transaction status, payment confirmation, billing region, and related purchase information.
- Advertising, analytics, or marketing partners, such as information about your interactions with our websites, ads, communications, or campaigns, where permitted by law and subject to your choices.
Sensitive Information.
Please do not send us sensitive information unless specifically requested and necessary for the Services. Sensitive information may include government identification numbers, precise financial account credentials, health information, religion, political affiliation, sexual orientation, racial or ethnic information, criminal history, or similar special-category data.
Remote Access and Device Data
When you use skyPC remote access features, we may process information necessary to establish, maintain, secure, and troubleshoot remote sessions. This may include device identifiers used by skyPC, device names, device status, network status, connection records, session timestamps, connection quality indicators, error logs, crash logs, and security or authentication signals.
Depending on the features you use and the permissions you grant, remote sessions may involve the transmission of screen content, audio, keyboard and mouse input, touch input, clipboard content, files, device control commands, and related session data between your devices or between you and a user you authorize. We process this information to provide the remote access features you request, maintain connection quality, protect account and device security, troubleshoot issues, and comply with applicable law.
skyPC does not use remote session content for advertising. We do not access, view, or store the content of your remote sessions except where technically necessary to provide the Services, where you choose to submit content to us for support or feedback, where required to protect the security and integrity of the Services, or where required by applicable law.
How We Use Personal Information
We use personal information for the purposes for which it was collected and where we have a lawful basis to do so, including performance of a contract with you, your consent, our legitimate interests, or compliance with legal obligations.
Below, we describe our purposes and legal bases for processing personal information. The categories listed in each row may vary depending on the features you use, the permissions you grant, and the information you choose to provide.
| What you do | What we collect | Why we collect it | Legal bases |
|---|---|---|---|
| Use the Services, such as visiting our website, opening the app, downloading software, or using basic product features. | Identity, contact, and account information; Usage preferences; Location information; Device, network, and technical information; Service usage information; Security and fraud-prevention information; Advertising, analytics, or marketing data, where permitted. | To operate and provide the Services to you. To remember your settings, language, region, and product preferences. To troubleshoot, maintain, test, and improve the Services. To understand how users interact with the Services. To protect the security, integrity, and availability. To comply with legal obligations. | Performance of our contract with you. Your consent, where required. Our legitimate interests to operate, secure, troubleshoot, analyze, and improve the Services. |
| Create, access, or manage a skyPC account, including signing up, signing in, authenticating your account, or using a third-party login provider. | Identity, contact, and account information; Third-party login information authorized by you; Device, network, and technical information; Security and fraud-prevention information; Communications with us. | To create, authenticate, secure, and manage your account. To enable account continuity across devices. To communicate with you about your account and the Services. To detect abnormal access and prevent abuse. To comply with legal obligations. | Performance of our contract with you. Your consent when you choose to use a third-party login provider. Our legitimate interests to operate, secure, and improve account services. |
| Use remote access features, such as connecting to a device, managing device status, viewing or controlling a remote device. | Identity, contact, and account information; Device and connection information you configure; Device, network, and technical information; Service usage information; Security information; Remote session data. | To establish, authenticate, maintain, and terminate remote sessions. To show device status and connection state. To maintain connection quality. To protect your account, devices, and remote sessions. To provide support and investigate failures. | Performance of our contract with you. Your consent or device permissions where required. Our legitimate interests to operate, secure, troubleshoot, and improve remote access services. |
| Use optional remote session capabilities, such as file transfer, clipboard sync, audio, microphone, keyboard and mouse input, touch input, device control commands. | Device and connection information; Device, network, and technical information; Service usage information; Remote session content or commands; Error logs, crash reports; Security information. | To provide the specific remote session capability you request. To transmit content, commands, or inputs. To maintain feature reliability and diagnose failures. To enforce permissions and protect security. To respond to support requests. | Performance of our contract with you. Your consent or device permissions where required. Our legitimate interests. |
| Purchase paid services or subscriptions, if available. | Identity, contact, and account information; Billing and transaction information; Payment provider information; Usage preferences; Communications with us; Device, network, and technical information. | To process orders, subscriptions, renewals, refunds. To provide access to paid services. To maintain purchase records. To prevent fraud. | Performance of our contract with you, including the purchase or subscription agreement. Your consent to the purchase. Our legitimate interests. |
| Contact us for customer support, provide feedback, send diagnostic materials, or otherwise communicate with us. | Identity, contact, and account information; Device and connection information; User-generated content; Usage preferences; Communications with us; Device, network, and technical information; Service usage information; Billing and transaction information. | To respond to inquiries, requests, comments, and complaints. To provide technical support. To send you information you request. To investigate service failures. To comply with legal obligations. | Performance of our contract with you. Your consent in connection with your specific inquiry. Our legitimate interests to provide support and improve the Services. |
| Subscribe to newsletters, participate in surveys, research, promotions, or marketing campaigns, where available. | Identity, contact, and account information; Survey and research data; Marketing preferences; Communications with us; Usage preferences; Device, network, and technical information; Advertising, analytics, or marketing data. | To send you updates, offers, surveys. To administer surveys, research, promotions. To analyze and improve user experience. To measure marketing performance. | Your consent where required for marketing. Our legitimate interests to improve and promote the Services. |
| Engage with us or our content on third-party platforms. | Identity, contact, and account information you make available; Third-party platform account information; User-generated content; Marketing preferences; Communications with us; Advertising, analytics, or marketing data. | To respond to comments, posts, reviews, feedback. To manage our presence on third-party platforms. To understand interest in the Services. To protect our rights and community spaces. | Your consent where required. Our legitimate interests to operate, promote, and engage. |
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, maintaining security, resolving disputes, complying with legal, tax, accounting, or reporting obligations, and enforcing our agreements.
When personal information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against accidental or unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for using the Services in a secure environment.
How We Share Personal Information
We may share personal information only as described below:
- Service providers, such as cloud hosting providers, analytics providers, customer support vendors, payment processors, security providers, email delivery providers, and other vendors that process information on our behalf.
- Third-party login or platform providers, when you choose to sign in with or connect a third-party account.
- Payment providers, if you purchase paid services or subscriptions.
- Related companies, for purposes consistent with this Privacy Policy.
- Business transfers, in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
- Legal requirements and harm prevention, when we believe disclosure is necessary to comply with law, legal process, or regulatory obligations, or to protect the rights, safety, and security of skyPC, our users, or others.
International Data Transfers
Our service providers, related companies, and partners may be located in different countries or regions. Your personal information may be transferred to and processed in countries or regions other than where you live.
Where required by applicable law, we use appropriate safeguards for cross-border transfers, such as contractual protections, security measures, and other mechanisms recognized by applicable data protection laws. For transfers to countries that have not been recognized as providing an adequate level of protection, we may rely on standard contractual clauses or other lawful transfer mechanisms.
YOUR PRIVACY RIGHTS & CHOICES
Exercising Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
- Accessing or obtaining a copy of your personal information.
- Correcting inaccurate or incomplete personal information.
- Deleting your personal information.
- Objecting to or restricting certain processing.
- Withdrawing consent where processing is based on consent.
- Opting out of certain advertising or marketing uses.
- Filing a complaint with a data protection authority.
Advertising and Marketing Choices
Where permitted by law, we may use personal information to send marketing communications or measure advertising performance. You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us at support@sub2s.live.
You can disable push notifications through your device settings. Where required by law, we will seek your consent before using your information for targeted advertising or similar marketing purposes.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our websites and Services, remember preferences, understand traffic, improve user experience, measure performance, and support advertising or analytics where permitted by law.
Your browser may allow you to delete or block cookies. Some cookies are necessary for the website or Services to function properly and cannot be disabled through our systems.
INFORMATION FOR PARENTS & GUARDIANS
The Services are intended for a general audience and are not directed to children under the age required by applicable law to consent to data processing.
If we learn that we have collected personal information from a child without required parental or guardian consent, we will take appropriate steps to delete or otherwise handle the information in accordance with applicable law.
ABOUT US
skyPC is operated under the legal entity Sub2s Technology and Media Broadcasting Joint Stock Company ("skyPC," "we," "our," or "us"). For purposes of applicable data protection laws, Sub2s Technology and Media Broadcasting Joint Stock Company is the data controller of personal information collected through the Services.
If you have questions about this Privacy Policy or our data practices, please contact us at support@sub2s.live.